Privacy Policy

Effective Date: 25-04-2026

Scientific Food Testing Services Pvt Ltd. (“SFTS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://sftslab.com, contact us, submit an enquiry, request services, or otherwise interact with us.

By using our website or sharing your information with us, you agree to the terms of this Privacy Policy.

1. Who We Are

Business Name: Scientific Food Testing Services Pvt Ltd
Website: https://sftslab.com
Email: [email protected]
Country: India

2. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Company name
• Designation
• Address
• Sample collection address
• Product or sample details
• Service requirements and testing parameters
• Enquiry details and message content
• Billing and payment-related details, where applicable
• Records of calls, emails, and other communications

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Date and time of access
• Pages visited
• Website usage information
• Cookies and similar technical data

3. How We Collect Information

We may collect your information in the following ways:

• When you fill out enquiry or contact forms on our website
• When you contact us by email or phone
• When you request sample collection or testing services
• When you communicate with us regarding reports, technical support, witness testing, or shelf-life studies
• Through cookies, server logs, and similar website technologies

4. Why We Use Your Information

We use your information for purposes including:

• Responding to enquiries and service requests
• Coordinating sample collection
• Processing and managing laboratory testing services
• Issuing reports and service updates
• Providing witness testing, technical guidance, and related support
• Conducting shelf-life study coordination, where applicable
• Maintaining internal business records
• Improving website performance and user experience
• Ensuring website security and preventing misuse
• Complying with legal, regulatory, and operational requirements

5. Consent

By submitting your information through our website or by contacting us directly, you consent to the collection and use of your information in accordance with this Privacy Policy.

Where required by applicable law, you may withdraw your consent by contacting us at [email protected]. Withdrawal of consent will not affect any processing already carried out before such withdrawal.

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information only where necessary with:

• Our authorised employees and internal teams
• Service providers supporting website hosting, communication, administration, or technical operations
• Sample collection or logistics support partners, where applicable
• Professional advisers, consultants, or auditors
• Government authorities, regulators, courts, or law enforcement agencies where required by law

Any such sharing will be limited to the extent reasonably necessary for the relevant purpose.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyse usage patterns, and maintain security.

You may control cookies through your browser settings. However, disabling cookies may affect certain website functions.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, or as required by law, regulation, record-keeping obligations, dispute resolution, or legitimate business purposes.

Once the information is no longer required, we will take reasonable steps to delete, erase, anonymise, or securely store it.

9. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

However, no online system or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where legally permissible
• Withdraw consent, where processing is based on consent
• Raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact us at [email protected].

11. Grievance Redressal

If you have any complaint, concern, or grievance regarding your personal information or this Privacy Policy, you may contact us at:

Email: [email protected]
Grievance Contact: [Insert Name / Designation]
Business Name: Scientific Food Testing Services Pvt Ltd

We will review and respond within a reasonable time in accordance with applicable law.

12. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate legal basis or required consent. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage users to review their privacy policies before sharing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of the website after such updates will constitute your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Scientific Food Testing Services Pvt Ltd
Email: [email protected]
Website: https://sftslab.com
Phone: +91-44-29567147 / 8939816014
Address: S.No.25/3, Door No. 8/6, Vellalar Street, Ayanambakkam, Chennai, Tamil Nadu – 600095